Part Concierge.
Part Neighbor.
Total Gem.
Guest Experience Managers
Local Knowledge and Proximity:
Our GEMs are locals to the markets they’re in, ready on a dime to assist you with a restaurant recommendation or with providing you with extra K-Cups for your morning brew. They know the area better than anyone and will be certain to make you feel like a local and never a tourist.
Always Accessible:
Our team is on call and ready to handle whatever comes their way at any hour of the day. Don’t hesitate to reach out at any time with a need or request.
Built in Travel Agents:
Need help planning a large dinner party? Want to book a fishing charter? Or want to be pointed in the right direction for the best cubano? We do it all, all at no additional cost.
Trusted and Proactive:
Our GEMs are given the training needed to resolve just about any issue or concern in the moment. Whether that be a reservation modification, booking inquiry at a local spot, maintenance request or another special need, our team is ready to operate.
Meet the Team Who’ll Make Your Dream Trip a Reality
Location:
Key West, Florida
Go-to karaoke song?
Anything Michael Buble
Favorite place you’ve vacationed?
Germany
If you could only eat one food for the rest of your life, what would it be?
Sushi
Key West, Florida
Go-to karaoke song?
Anything Michael Buble
Favorite place you’ve vacationed?
Germany
If you could only eat one food for the rest of your life, what would it be?
Sushi
Cheyne
Location:
Tampa Bay, Florida
Next place on your travel bucket list?
Banff, Canada
How do you take your coffee?
Like 3 creams, 3 sugars and vanilla flavored syrup if I have it.
Favorite place you’ve vacationed?
Seattle, Washington or Acadia, Maine
Tampa Bay, Florida
Next place on your travel bucket list?
Banff, Canada
How do you take your coffee?
Like 3 creams, 3 sugars and vanilla flavored syrup if I have it.
Favorite place you’ve vacationed?
Seattle, Washington or Acadia, Maine
Chase
Location:
Key West, Florida
Next place on your travel bucket list?
Napa Valley
If you could only eat one food for the rest of your life, what would it be?
French Fries
Best concert you’ve ever been to?
Drake
Key West, Florida
Next place on your travel bucket list?
Napa Valley
If you could only eat one food for the rest of your life, what would it be?
French Fries
Best concert you’ve ever been to?
Drake
Savannah
Location:
Key West, Florida
Next place on your travel bucket list?
Hawaii
Go-to karaoke song?
Truth Hurts - Lizzo
How do you take your coffee?
Hate coffee!
Key West, Florida
Next place on your travel bucket list?
Hawaii
Go-to karaoke song?
Truth Hurts - Lizzo
How do you take your coffee?
Hate coffee!
Camryn
Location:
Key West, Florida
If you could only eat one food for the rest of your life, what would it be?
Tomahawk ribeye, medium rare
How do you take your coffee?
Café con leche with 2 sugars from Dolphin Deli
Go-to karaoke song?
Anything from the 80’s
Key West, Florida
If you could only eat one food for the rest of your life, what would it be?
Tomahawk ribeye, medium rare
How do you take your coffee?
Café con leche with 2 sugars from Dolphin Deli
Go-to karaoke song?
Anything from the 80’s
Will
Location:
Key West, Florida
What do you do on your commute to work?
Talk on the phone, Starbucks drive-thru.
Next place on your travel bucket list?
Road trip to California, visit Paris and Austin
Go-to karaoke song?
Before He Cheats - Carrie Underwood
Key West, Florida
What do you do on your commute to work?
Talk on the phone, Starbucks drive-thru.
Next place on your travel bucket list?
Road trip to California, visit Paris and Austin
Go-to karaoke song?
Before He Cheats - Carrie Underwood
Jackie
Location:
Key West, Florida
If you could only eat one food for the rest of your life, what would it be?
Potatoes in any form
Best concert you’ve ever been to?
Kane Brown
How do you take your coffee?
With lots of cream and sugar
Key West, Florida
If you could only eat one food for the rest of your life, what would it be?
Potatoes in any form
Best concert you’ve ever been to?
Kane Brown
How do you take your coffee?
With lots of cream and sugar
Sara
Location:
Key West, Florida
Go-to karaoke song?
Don't Stop Believin' by Journey
Best concert you've ever been to?
I've never been to a concert
How do you take your coffee?
Iced cafe con leche with 2 sugars
Key West, Florida
Go-to karaoke song?
Don't Stop Believin' by Journey
Best concert you've ever been to?
I've never been to a concert
How do you take your coffee?
Iced cafe con leche with 2 sugars
Tommy
Location:
Tampa, Florida
Go-to karaoke song?
Gold Digger - Kanye West
Next place on your travel bucket list?
The Azores
What do you do on your commute to work?
FaceTime my momma
Tampa, Florida
Go-to karaoke song?
Gold Digger - Kanye West
Next place on your travel bucket list?
The Azores
What do you do on your commute to work?
FaceTime my momma
HANNAH
Location:
Key West, Florida
Next place on your travel bucket list?
Hawaii
How do you take your coffee?
Black
Best concert you've ever been to?
Ultra Music Festival
Key West, Florida
Next place on your travel bucket list?
Hawaii
How do you take your coffee?
Black
Best concert you've ever been to?
Ultra Music Festival
Matt
Location:
Key West, Florida
Best concert you've ever been to?
Hannah performing "Gold Digger" at karaoke
Next place on your travel bucket list?
Area 51
If you could only eat one food for the rest of your life, what would it be?
Endless soup and salad from Olive Garden
Key West, Florida
Best concert you've ever been to?
Hannah performing "Gold Digger" at karaoke
Next place on your travel bucket list?
Area 51
If you could only eat one food for the rest of your life, what would it be?
Endless soup and salad from Olive Garden
Jamie G.
Cheyne
Location:
Key West, Florida
Go-to karaoke song?
Anything Michael Buble
Favorite place you’ve vacationed?
Germany
If you could only eat one food for the rest of your life, what would it be?
Sushi
Key West, Florida
Go-to karaoke song?
Anything Michael Buble
Favorite place you’ve vacationed?
Germany
If you could only eat one food for the rest of your life, what would it be?
Sushi
Savannah
Location:
Key West, Florida
Next place on your travel bucket list?
Napa Valley
If you could only eat one food for the rest of your life, what would it be?
French Fries
Best concert you’ve ever been to?
Drake
Key West, Florida
Next place on your travel bucket list?
Napa Valley
If you could only eat one food for the rest of your life, what would it be?
French Fries
Best concert you’ve ever been to?
Drake
Camryn
Location:
Key West, Florida
Next place on your travel bucket list?
Hawaii
Go-to karaoke song?
Truth Hurts - Lizzo
How do you take your coffee?
Hate coffee!
Key West, Florida
Next place on your travel bucket list?
Hawaii
Go-to karaoke song?
Truth Hurts - Lizzo
How do you take your coffee?
Hate coffee!
Will
Location:
Key West, Florida
If you could only eat one food for the rest of your life, what would it be?Tomahawk ribeye medium rare
How do you take your coffee?
Cafe con leche with 2 sugars from Dolphin Deli
Go-to karaoke song?
Anything from the 80’s
Key West, Florida
If you could only eat one food for the rest of your life, what would it be?Tomahawk ribeye medium rare
How do you take your coffee?
Cafe con leche with 2 sugars from Dolphin Deli
Go-to karaoke song?
Anything from the 80’s
Sara
Location:
Key West, Florida
If you could only eat one food for the rest of your life, what would it be?
Potatoes in any form
Best concert you’ve ever been to?
Kane Brown
How do you take your coffee?
With lots of cream and sugar
Key West, Florida
If you could only eat one food for the rest of your life, what would it be?
Potatoes in any form
Best concert you’ve ever been to?
Kane Brown
How do you take your coffee?
With lots of cream and sugar
Jackie
Location:
Key West, Florida
What do you do on your commute to work?
Talk on the phone (most of the time to Dan), Starbucks drive through.
Next place on your travel bucket list?
Road trip to California, Paris and Austin
Go-to karaoke song?
Before He Cheats - Carrie Underwood
Key West, Florida
What do you do on your commute to work?
Talk on the phone (most of the time to Dan), Starbucks drive through.
Next place on your travel bucket list?
Road trip to California, Paris and Austin
Go-to karaoke song?
Before He Cheats - Carrie Underwood
HANNAH
Location:
Key West, Florida
Go-to karaoke song?
Gold Digger - Kanye West
Next place on your travel bucket list?
The Azores
What do you do on your commute to work?
FaceTime my momma
Key West, Florida
Go-to karaoke song?
Gold Digger - Kanye West
Next place on your travel bucket list?
The Azores
What do you do on your commute to work?
FaceTime my momma
Chase
Location:
Tampa Bay, Florida
Next place on your travel bucket list?
Banff, Canada
How do you take your coffee?
Cream & sugar
If you could only eat one food for the rest of your life, what would it be?
Pasta
Tampa Bay, Florida
Next place on your travel bucket list?
Banff, Canada
How do you take your coffee?
Cream & sugar
If you could only eat one food for the rest of your life, what would it be?
Pasta
JAMIE G.
Location:
Key West, Florida
Best concert you've ever been to?
Hannah performing "Gold Digger" at karaoke
Next place on your travel bucket list?
Area 51
If you could only eat one food for the rest of your life, what would it be?
Endless soup and salad from Olive Garden
Key West, Florida
Best concert you've ever been to?
Hannah performing "Gold Digger" at karaoke
Next place on your travel bucket list?
Area 51
If you could only eat one food for the rest of your life, what would it be?
Endless soup and salad from Olive Garden
JAMIE t.
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Location:
Panhandle
Favorite place you've ever vacationed?
Napa
If you could only eat one food for the rest of your life, what would it be?
Sushi
Next place on your travel bucket list?
Santorini
Panhandle
Favorite place you've ever vacationed?
Napa
If you could only eat one food for the rest of your life, what would it be?
Sushi
Next place on your travel bucket list?
Santorini
Location:
Panhandle
Favorite place you've ever vacationed?
Napa
If you could only eat one food for the rest of your life, what would it be?
Sushi
Next place on your travel bucket list?
Santorini
Panhandle
Favorite place you've ever vacationed?
Napa
If you could only eat one food for the rest of your life, what would it be?
Sushi
Next place on your travel bucket list?
Santorini
Location:
Panhandle
Favorite place you've ever vacationed?
Napa
If you could only eat one food for the rest of your life, what would it be?
Sushi
Next place on your travel bucket list?
Santorini
Panhandle
Favorite place you've ever vacationed?
Napa
If you could only eat one food for the rest of your life, what would it be?
Sushi
Next place on your travel bucket list?
Santorini
Matt
Location:
Key West, Florida
Next place on your travel bucket list?
Hawaii
How do you take your coffee?
Black
Best concert you've ever been to?
Ultra Music Festival
Key West, Florida
Next place on your travel bucket list?
Hawaii
How do you take your coffee?
Black
Best concert you've ever been to?
Ultra Music Festival
Tommy
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Location:
Key West, Florida
Best concert you've ever been to?
I've never been to a concert
How do you take your coffee?
Iced cafe con leche with 2 sugars
Go-to karaoke song?
Don't Stop Believin' by Journey
Key West, Florida
Best concert you've ever been to?
I've never been to a concert
How do you take your coffee?
Iced cafe con leche with 2 sugars
Go-to karaoke song?
Don't Stop Believin' by Journey
