Part Concierge.
Part Neighbor.
Total Gem.

Guest Experience Managers

Local Knowledge and Proximity:

Our GEMs are locals to the markets they’re in, ready on a dime to assist you with a restaurant recommendation or with providing you with extra K-Cups for your morning brew. They know the area better than anyone and will be certain to make you feel like a local and never a tourist.

Always Accessible:

Our team is on call and ready to handle whatever comes their way at any hour of the day. Don’t hesitate to reach out at any time with a need or request.

Built in Travel Agents:

Need help planning a large dinner party? Want to book a fishing charter? Or want to be pointed in the right direction for the best cubano? We do it all, all at no additional cost.

Trusted and Proactive:

Our GEMs are given the training needed to resolve just about any issue or concern in the moment. Whether that be a reservation modification, booking inquiry at a local spot, maintenance request or another special need, our team is ready to operate.

Meet the Team Who’ll Make Your Dream Trip a Reality

Name:
Lola

Best concert you’ve ever been to?The Revivalists

If you could only eat one food for the rest of your life, what would it be?Lasagna

Next place on your travel bucket list?
New Zealand
Name:
Olivia

Go-to karaoke song?
Girls Just Want to Have Fun - Cyndi Lauper

If you could only eat one food for the rest of your life, what would it be?
Blueberry Muffins

How do you take your coffee?
Iced with a splash of almond milk.
Location:
Key West, Florida

Go-to karaoke song?
Anything Michael Buble

Favorite place you’ve vacationed?
Germany

If you could only eat one food for the rest of your life, what would it be?
Sushi

Cheyne

Location:
Key West, Florida

Next place on your travel bucket list?
Napa Valley

If you could only eat one food for the rest of your life, what would it be?
French Fries

Best concert you’ve ever been to?
Drake

Savannah

Location:
Key West, Florida

Next place on your travel bucket list?
Hawaii

Go-to karaoke song?
Truth Hurts - Lizzo

How do you take your coffee?
Hate coffee!

Camryn

Location:
Key West, Florida

If you could only eat one food for the rest of your life, what would it be?
Tomahawk ribeye, medium rare

How do you take your coffee?
Café con leche with 2 sugars from Dolphin Deli

Go-to karaoke song?
Anything from the 80’s

Will

Location:
Key West, Florida

What do you do on your commute to work?
Talk on the phone, Starbucks drive-thru.

Next place on your travel bucket list?
Road trip to California, visit Paris and Austin

Go-to karaoke song?
Before He Cheats - Carrie Underwood

Jackie

Location:
Key West, Florida

If you could only eat one food for the rest of your life, what would it be?
Potatoes in any form

Best concert you’ve ever been to?
Kane Brown

How do you take your coffee?
With lots of cream and sugar

Sara

Location:
Key West, Florida

Go-to karaoke song?
Don't Stop Believin' by Journey

Best concert you've ever been to?
I've never been to a concert

How do you take your coffee?
Iced cafe con leche with 2 sugars

Tommy

Location:
Tampa, Florida

Go-to karaoke song?
Gold Digger - Kanye West

Next place on your travel bucket list?
The Azores

What do you do on your commute to work?
FaceTime my momma

HANNAH

Location:
Key West, Florida

Next place on your travel bucket list?
Hawaii

How do you take your coffee?
Black

Best concert you've ever been to?
Ultra Music Festival

Matt

Location:
Key West, Florida

Best concert you've ever been to?
Hannah performing "Gold Digger" at karaoke

Next place on your travel bucket list?
Area 51

If you could only eat one food for the rest of your life, what would it be?
Endless soup and salad from Olive Garden

Jamie G.

Location:
Tampa Bay, Florida

Next place on your travel bucket list?
Banff, Canada

How do you take your coffee?
Like 3 creams, 3 sugars and vanilla flavored syrup if I have it.

Favorite place you’ve vacationed?
Seattle, Washington or Acadia, Maine

Chase

Cheyne
Location:
Key West, Florida

Go-to karaoke song?
Anything Michael Buble

Favorite place you’ve vacationed?
Germany

If you could only eat one food for the rest of your life, what would it be?
Sushi
Savannah
Location:
Key West, Florida

Next place on your travel bucket list?
Napa Valley

If you could only eat one food for the rest of your life, what would it be?
French Fries

Best concert you’ve ever been to?
Drake
Camryn
Location:
Key West, Florida

Next place on your travel bucket list?
Hawaii

Go-to karaoke song?
Truth Hurts - Lizzo

How do you take your coffee?
Hate coffee!
Will
Location:
Key West, Florida

If you could only eat one food for the rest of your life, what would it be?Tomahawk ribeye medium rare

How do you take your coffee?
Cafe con leche with 2 sugars from Dolphin Deli

Go-to karaoke song?
Anything from the 80’s
Sara
Location:
Key West, Florida

If you could only eat one food for the rest of your life, what would it be?
Potatoes in any form

Best concert you’ve ever been to?
Kane Brown

How do you take your coffee?
With lots of cream and sugar
Jackie
A girl sitting with watermelon in her hand
Location:
Key West, Florida

What do you do on your commute to work?
Talk on the phone (most of the time to Dan), Starbucks drive through.

Next place on your travel bucket list?
Road trip to California, Paris and Austin

Go-to karaoke song?
Before He Cheats - Carrie Underwood
HANNAH
Location:
Key West, Florida

Go-to karaoke song?
Gold Digger - Kanye West

Next place on your travel bucket list?
The Azores

What do you do on your commute to work?
FaceTime my momma
Chase
Chase, a Guest Experience Manager in Key West, Florida
Location:
Tampa Bay, Florida

Next place on your travel bucket list?
Banff, Canada

How do you take your coffee?
Cream & sugar

If you could only eat one food for the rest of your life, what would it be?
Pasta
JAMIE G.
Location:
Key West, Florida

Best concert you've ever been to?
Hannah performing "Gold Digger" at karaoke

Next place on your travel bucket list?
Area 51

If you could only eat one food for the rest of your life, what would it be?
Endless soup and salad from Olive Garden
JAMIE t.
Location:
Panhandle

Favorite place you've ever vacationed?
Napa

If you could only eat one food for the rest of your life, what would it be?
Sushi

Next place on your travel bucket list?
Santorini
Location:
Panhandle

Favorite place you've ever vacationed?
Napa

If you could only eat one food for the rest of your life, what would it be?
Sushi

Next place on your travel bucket list?
Santorini
Location:
Panhandle

Favorite place you've ever vacationed?
Napa

If you could only eat one food for the rest of your life, what would it be?
Sushi

Next place on your travel bucket list?
Santorini
Matt
Location:
Key West, Florida

Next place on your travel bucket list?
Hawaii

How do you take your coffee?
Black

Best concert you've ever been to? 
Ultra Music Festival
Tommy
Location:
Key West, Florida

Best concert you've ever been to?
I've never been to a concert

How do you take your coffee?
Iced cafe con leche with 2 sugars

Go-to karaoke song?
Don't Stop Believin' by Journey
Back to the Top
REVIEWS

"Excellent communication with the GEMs. I jammed the door lock on our first night and received an instantaneous response; they sent help right away and even followed up after I figured out what I had done to make sure it was good to go. This was totally my mistake, after hours, on a Friday, and they were right there for us....top notch service. We couldn't have asked for a better experience or place to be!"

REVIEWS

"Incredible experience staying at this property. A special thank you to our GEMs, each team member was extremely helpful and quick to respond to every inquiry. I can’t say enough great things about our experience. Kind hosts and primetime property, does not get better. Thank you to our awesome hosts again for making our trip special."

REVIEWS

"We had a great time at the house, everything was perfect. All the GEMs I spoke to couldn't have been more helpful. I would definitely recommend it."

REVIEWS

"Our GEMs were very responsive and answered in a timely manner. They even accommodated us with an early check in, which made our vacation even better. If I had any questions or concerns, they gave me exactly what I needed."

REVIEWS

"I will always look to see if Brightwild is available for our vacations from here on out."